Patient Satisfaction Scores
North Cypress Medical Center is committed to providing the highest level of patient focused care and customer service. Our most recent Patient Satisfaction Surveys have produced the following results.
Inpatient Satisfaction
- 95% of those surveyed rate the overall quality of care and services received as
"Very Satisfied" or "Satisfied".
- 94% of those surveyed rate the hospital between 7-10 on a 0–10 scale
(0 - worst and 10 - best possible).
- 96% of those surveyed would recommend this facility to their friends and family.
|
Overall Quality:
Overall quality of care and
services you received (AdjN=102) |
Overall Rating of Hospital (HCAHPS):
What
number would you use to rate this hospital
during your stay? (0=worst possible … 10=best
possible) (AdjN=105) |
Willingness to Recommend the Hospital (HCAHPS):
Would you recommend this hospital
to your friends and family? (AdjN=104) |
| |
Current |
Previous |
HSTM National Norm |
|---|
VS |
66% |
62% |
54% |
S |
29% |
28% |
41% |
D |
4% |
5% |
4% |
VD |
1% |
5% |
1% |
Mean |
3.60 |
3.46 |
3.48 |
|
| |
Current |
Previous |
HSTM National Norm |
|---|
9-10 |
76% |
70% |
65% |
7-8 |
18% |
19% |
25% |
0-6 |
6% |
11% |
10% |
Mean |
9.03 |
8.66 |
8.63 |
|
|
| |
Current |
Previous |
HSTM National Norm |
|---|
DY |
82% |
78% |
70% |
PY |
14% |
14% |
23% |
PN |
2% |
5% |
4% |
DN |
2% |
3% |
3% |
Mean |
3.76 |
3.67 |
3.59 |
|
|
Outpatient Satisfaction
- 97% of those surveyed rate the overall quality of care and services received as
"Very Satisfied" or "Satisfied".
- 98% of those surveyed felt "Very Satisfied" or "Satisfied" with the result of their outpatient visit.
- 96% of those surveyed would recommend this facility to others if they needed outpatient care.
|
Overall Quality:
Overall quality of care and
services you received during your visit. (AdjN=89) |
Outcome of Your Outpatient Visit:
How
much you were helped by your outpatient visit.
(AdjN=73) |
Recommendations:
Would you recommend
this facility to others if they needed outpatient
care? (AdjN=90) |
| |
Current |
Previous |
HSTM National Norm |
|---|
VS |
70% |
73% |
58% |
S |
27% |
27% |
40% |
D |
2% |
0% |
1% |
VD |
1% |
0% |
0% |
Mean |
3.65 |
3.73 |
3.56 |
|
| |
Current |
Previous |
HSTM National Norm |
|---|
VS |
64% |
62% |
54% |
S |
34% |
37% |
44% |
D |
1% |
1% |
2% |
VD |
0% |
0% |
1% |
Mean |
3.63 |
3.61 |
3.51 |
|
| |
Current |
Previous |
HSTM National Norm |
|---|
DW |
84% |
88% |
77% |
PW |
12% |
11% |
20% |
PWN |
2% |
1% |
2% |
DWN |
1% |
0% |
1% |
Mean |
3.80 |
3.87 |
3.72 |
|
|
Emergency Department
- 94% of those surveyed rated the overall quality of care and services received during their visit to the Emergency Department as "Very Satisfied" or "Satisfied".
- 95% of those surveyed felt "Very Satisfied" or "Satisfied" with the result of their Emergency Department visit.
- 93% of those surveyed would recommend this hospital to others if they needed emergency care.
|
Overall Quality:
Overall quality of care and
services you received during your visit to the
Emergency Department. (AdjN=90) |
Outcome of Your Emergency
Department Visit:
How much you were
helped by your Emergency Department visit.
(AdjN=90) |
Recommendations:
Would you recommend
this hospital to others if they needed emergency
care? (AdjN=86) |
| |
Current |
Previous |
HSTM National Norm |
|---|
VS |
63% |
62% |
47% |
S |
31% |
34% |
44% |
D |
4% |
3% |
7% |
VD |
1% |
1% |
3% |
Mean |
3.57 |
3.56 |
3.34 |
|
| |
Current |
Previous |
HSTM National Norm |
|---|
VS |
64% |
61% |
49% |
S |
31% |
33% |
41% |
D |
2% |
4% |
7% |
VD |
2% |
1% |
4% |
Mean |
3.58 |
3.54 |
3.35 |
|
| |
Current |
Previous |
HSTM National Norm |
|---|
DW |
86% |
85% |
63% |
PW |
7% |
8% |
25% |
PWN |
2% |
2% |
5% |
DWN |
5% |
4% |
7% |
Mean |
3.74 |
3.74 |
3.44 |
|
|
