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Patient Rights

The following Patient's Rights Policy specifically applies to those patients admitted to the Hospital and is in accordance with federal and state regulations. As you are aware, your healthcare is our primary function and consideration, and the provision of healthcare requires a cooperative effort by the Hospital staff and you, the patient. To carry out your part of this cooperative effort, you, as the patient must be informed of and understand what you may expect and what is expected of you - in other words, your rights and responsibilities.

Patient/Family/Surrogate Rights

  1. The patient has the right to receive the information contained in this document in advance of patient care being provided or discontinued whenever possible. The patient has the right to exercise these rights without effecting his/her care or treatment and without regard to gender, ethnicity, economic, educational or religious background or the source of payment for medical care.
  2. The patient has the right to present any conflicts or complaints concerning the quality of care for review and when possible resolution of the complaint or conflict without affecting care or treatment. The patient has the right to be informed of the grievance process.
  3. The patient has the right to participate in the development and implementation of his/her plan of care and to make decisions involving his/her healthcare, treatment and services provided, including managing pain effectively.
  4. The patient has the right to accept medical care or to refuse treatment and services to the extent permitted by law and to be informed of the medical consequences of such refusal. Consent will be obtained for any recording or filming made for purposes other than the identification, diagnosis, or treatment of the patient.
  5. The patient has the right to receive adequate information about the person(s) responsible for the delivery of their care, treatment, and services.
  6. The patient has the right to formulate advance directives and appoint a surrogate to make healthcare decisions on his/her behalf to the extent permitted by law and to have hospital staff and practitioners who provide care in the hospital comply with these directives and end-of-life decisions.
  7. The patient has the right to have a family member or representative of his/her choice and his/her physician notified promptly of his/her admission.
  8. The patient has the right to personal privacy.
  9. The patient has the right to care in a safe setting and an environment that preserves dignity and contributes to a positive self-image.
  10. The patient has the right to be free from mental, physical, sexual, and verbal abuse, neglect, exploitation or harassment.
  11. The patient has the right to the confidentiality of his/her clinical records and to access information contained in his/her clinical records within a reasonable time frame.
  12. The patient has the right to be free from seclusion and/or restraints of any form that are not medically necessary or are used as a means of coercion or discipline.
  13. The patient has the right to the hospital's reasonable response to his/her requests and needs for treatment or service, within the hospital's capacity, its stated mission and applicable law and regulation.
  14. The patient has the right to considerate and respectful care including:
    • Consideration of psychosocial, spiritual, and cultural variables that influence the perception of illness.
    • Optimal comfort and dignity of the dying patient through treating primary and secondary symptoms, effectively managing pain, and acknowledging the psychosocial and spiritual concerns of the patient and family.
  15. The patient or the patient's designated representative has the right to request a consultation with the hospital's Ethics Committee and to participate in the consideration of the ethical issues that may arise in the care of the patient.
  16. The patient has the right to and need for effective communication.
  17. The patient and, when appropriate, their families have the right to be informed about the outcomes of care, treatment, and services, including unanticipated outcomes.
  18. The patient has the right to be informed of, and to refuse any human experimentation or other research/educational projects affecting his/her care or treatment.
  19. The patient has the right to access protective and advocacy services.
  20. If at any time, the patient/family requests a transfer to another setting or if patient care needs exceed the hospital's capacity, the hospital will assist in the transfer to another facility upon approval of that facility.
  21. The patient's guardian, next of kin, or legally authorized responsible person has the right to exercise, to the extent permitted by law, the rights delineated on behalf of the patient if the patient has been adjudicated incompetent in accordance with law, is found by his/her physician to be medically incapable of understanding the proposed treatment or procedure, is unable to communicate his/her wishes regarding treatment, or is a minor.
  22. The patient has the right to know which rules and policies apply to his/her conduct while a patient.
  23. The patient has the right to be informed of the hospital charges for services and available payment methods.

Patient Responsibilities

  1. 1. The patient has the responsibility to provide, to the best of his/her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to his/her health.
  2. The patient and family are responsible for reporting perceived risks in their care and unexpected changes in the patient's condition. The patient and family help the hospital to improve its understanding of the patient's environment by providing feedback about service needs and expectations.
  3. The patient is responsible for reporting whether he/she clearly understands a contemplated course of action and what is expected of him/her.
  4. The patient is responsible for following the care, service, or treatment plan developed and recommended by the practitioner(s) primarily responsible for his/her care, including nurses and allied health professionals carrying out the coordinated plan of care.
  5. The patient and family are responsible for understanding the consequences of the treatment, alternatives, and of not following the proposed course. The patient is also responsible for his/her actions if she/he refuses treatment or does not follow the practitioner's instructions.
  6. The patient is responsible for assuring that the financial obligations for his/her healthcare are fulfilled as promptly as possible.
  7. The patient is responsible for following the facility rules and regulations concerning patient care and conduct.
  8. The patient is responsible for being considerate of the rights of other patients and hospital personnel and for assisting in the control of noise and the number of visitors.
  9. The patient is responsible for being respectful of the property of other persons and of the facility.
  10. The patient is expected to discuss pain management and pain relief options with their physician/clinicians.

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